Terms & Conditions

A deposit is required to secure your appointment.

Your appointment slot is reserved specifically for you once the deposit has been paid.

Deposits are non-refundable.

The deposit must be paid within the stated time given when booking. If payment is not received within this time, your appointment will be automatically cancelled and the slot will be given to another customer.

Appointments can only be rescheduled once.

Rescheduling must be requested at least 24 hours before your appointment.

Any request made less than 24 hours before the appointment will result in the deposit being forfeited and a new deposit being required to rebook.

Failure to attend your appointment will result in the deposit being forfeited.

Customers are free to cancel their appointment before the day of the appointment, subject to our deposit policy.

Once you attend your appointment, the service booked cannot be changed, reduced or declined on the day.

If you decide not to proceed with the booked service after arriving, the full agreed booking price remains payable, including any deposit already paid. This is because the appointment time has been specifically reserved for you and may have resulted in us turning away other work.

Please ensure you have fully researched the service, pricing and requirements before booking.

Customers are expected to arrive on time for their appointment.

A £20 late arrival fee will apply if you arrive more than 10 minutes late.

If you arrive late, this may affect the time available to complete your service.

If we are running behind schedule, we will keep you informed.

Customers are responsible for confirming that the service booked is suitable for their vehicle and requirements.

Prices quoted are based on the information provided at the time of booking. If the vehicle or requested work differs from what was originally discussed, the price may need to be adjusted before work begins.

Any additional work or services requested after booking may incur an additional charge.

Customers must inform us of any existing damage, modifications or issues that may affect the service.

We are not responsible for pre-existing damage or issues that were not disclosed before the appointment.

Number plates are paid in full at order. There is no deposit. Plates are personalised goods made to your registration, so the 14-day right to cancel does not apply once production starts. If a plate arrives faulty, misprinted or not as ordered, we will replace or refund it in full at no cost. Show plates (tinted and faded) are for off-road display only and must not be used on public roads. Road-legal plates require proof of identity and entitlement to the registration.

By paying your deposit and confirming your appointment, you confirm that you have read, understood and agreed to these Terms & Conditions.

Questions? Call or text 07388 072174 or email info@dynodetails.co.uk.